Shipping Information
Processing times
While we make every effort to get your orders sent out as soon as possible, please allow 2-3 business days for your order to be processed and packed before being shipped. This includes orders where express shipping has been selected.
Incorrect Address
Please note, if you enter the incorrect address we cannot guarantee we are able to make changes before your order is shipped. If you do enter the incorrect address, please email us at hello@colourmentender.com.au and we will be able to let you know if we have been able to change your address before shipment.
It is your responsibility to check your delivery details prior to ordering to ensure your order is received.
If your order is shipped with the incorrect address, you are able to contact Australia Post with your tracking number and request an address update.
Australian domestic shipping
We use Australia Post for both standard and express shipping options. By selecting the “Standard shipping’ or “Express Post” options at checkout you are agreeing to the Australia Post terms of service. You can view them here.
Our current rates for Australian shipping is:
- $10 Flat Rate Standard Shipping
- $16 Flat Rate Express Shipping
- Free Shipping for orders over $70
Please contact us at hello@colourmetender.com.au if you have any questions regarding shipping methods.
Order Tracking
Order tracking details will be sent to you via email once they become available. For order tracking enquiries please contact Australia post with the tracking details provided.
International shipping
We use Australia Post for the International shipping option. By selecting the “International shipping’ option at checkout you are agreeing to the Australia Post terms of service. You can view them here.
Please contact us at hello@colourmetender.com.au if you have any questions regarding International shipping methods.
International Order Tracking
Order tracking details will be sent to you via email once they become available. For order tracking enquiries please contact Australia post with the tracking details provided.
Taxes and Duties
Please note all taxes/import duties (if any) are the responsibility of the customer. Please ensure you familiarise yourself with the regulations for your country before purchasing.